Fortuna AI Customer Service

GYIK

Do I need a Fortuna account?

Yes. The plugin connects a WooCommerce store to the hosted Fortuna service.

Does the plugin work without WooCommerce?

No. WooCommerce must be installed and active before you activate the plugin.

How does store connection work?

The normal path starts in Fortuna Connections. Download the plugin ZIP, upload and activate it in WordPress, open Fortuna AI Customer Service, then click Connect with Fortuna. If setup is not already loaded, copy the recovery setup link from Fortuna, paste it into Recovery setup link, and click Use setup link. Activation key entry remains available only as a support-assisted fallback.

Can support help me point the plugin at a different Fortuna backend for verification?

Yes. Fortuna AI -> Settings includes an optional Backend API Base field for support-assisted verification or controlled local testing. Leave it blank for the normal hosted Fortuna service. Use a fully qualified backend such as http://127.0.0.1:8790/api/v1 only when you intentionally need a WordPress test store to connect against a non-production Fortuna environment.

What does the plugin sync?

The plugin syncs store metadata, products, categories, orders, policies, shipping methods, and payment gateway context used by Fortuna.

Does the plugin connect to an external service?

Yes. When you use the connect flow, load a Fortuna setup link, or run the connector after activation, the plugin exchanges setup and connector requests with the hosted Fortuna service at app.hirefortuna.com and api.hirefortuna.com. After you connect your store, the plugin sends the store data needed for support automation, including store metadata, products, categories, orders, policy content, shipping methods, and payment gateway context. The plugin settings also include an advanced backend override for support-assisted verification or controlled local testing. The service terms are at https://hirefortuna.com/terms and the privacy policy is at https://hirefortuna.com/privacy.