Tidio – Live Chat & Chatbots

Leírás

Tidio is an all-in-one customer experience solution with live chat, chatbots, and multichannel communication.

It is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. Its pre-built chatbots for sales and support are readily available to boost sales and promptly address customers’ frequently asked questions.

Managing all your customer messages in one place makes Tidio a simple, yet strong helpdesk solution. Additionally, Tidio’s specialized features for WordPress ensure even greater efficiency for your team!

WHY CHOOSE TIDIO?

  • Talk to your visitors on the live chat – quickly solve issues and sell proactively
  • Use pre-made chatbot strategies to solve problems and increase sales
  • Preview carts, check order history, and recommend products directly in the chat
  • Add Tidio to your WordPress website in 30 seconds – just click “Download”
  • Manage and resolve customers’ requests with a simple ticketing system
  • Use WooCommerce product cards that provide the best shopping experience
  • Route every conversation to the right agent with the Departments feature
  • Seamless integrations with Klaviyo, Mailchimp, Omnisend, MailerLite, ActiveCampaign, SendInBlue and more

WHAT DO YOU GET WHEN YOU INSTALL TIDIO?

1. Free Live Chat plugin that will convert your website traffic into loyal customers

  • Find out who is visiting your website, see what they are currently viewing, and easily engage them to increase the chances of conversion
  • Use Tidio live chat on your browser, desktop, or mobile
  • Customize the live chat widget, so it fits your website look
  • The widget is 100% mobile-friendly, so your customers can write to you on a mobile, tablet or desktop: it will always work seamlessly on any device
  • Manage all your live chat, e-mail and Messenger messages from one panel
  • Stay in touch with your visitors on mobile and tablet thanks to Tidio’s free iOS and Android apps

2. Chatbots will generate leads much more effectively by engaging your visitors exactly when they need it

  • Use chatbots that engage your potential customers exactly when they are most likely to share their contact info
  • Present your services much more effectively with automated conversations
  • Collect emails proactively
  • Provide the best content and information tailored to your visitors’ profiles and interests
  • Provide answers to the most common questions instantly, at any time, 24/7
  • Add tags and other properties to your visitors and send valuable information to your CRM
  • Once you combine chatbots with live chat, you can be sure that no customer will ever be left without an answer

3. Chatbots that will increase sales in your online store by acting as a virtual assistant 24/7

  • Choose from over a dozen chatbot templates that will recover abandoned shopping carts, give discounts to returning customers, and automatically collect and qualify leads
    OR
  • Use our unique, drag-and-drop visual editor to create chatbots from scratch. No coding is required!

4. WOOCOMMERCE PRODUCT CARDS THAT PROVIDE THE BEST SHOPPING EXPERIENCE

To sell more efficiently, you can browse all WooCommerce products in your Tidio panel and send them as product cards in chat conversations with your customers. Just click on a product, and it will be sent to your customer via selected channels: live chat and Messenger.

5. AUTOMATED CUSTOMER SUPPORT – FOR EVEN BETTER EXPERIENCE

Built-in chatbots can automatically answer the most common customer questions about order status, product availability and delivery time. This kind of virtual assistant will not only support your customers 24/7 but save you time.

6. SMART POP-UPS THAT IMPROVE CONVERSION WITHOUT IRRITATING YOUR CUSTOMERS

We all know that pop-ups can boost sales, but they can also be frustrating for visitors. Ready-made Tidio chatbot scenarios can turn the live chat widget into smart pop-ups. They can be triggered by defined actions and fully customized. You can edit all the conditions, text and images using our drag&drop chatbot editor.

TESTIMONIALS

Tidio Live Chat and Chatbots is the highest-rated plugin of this type for WordPress. The solution is actively used by more than 300,000 users.

Hard to believe it? Read the testimonials, because our users say it’s best:

★★★★★

Tidio is the ultimate customer relationship-building platform. It also helps us recognize difficult clients and handle them in an effective manner. That wouldn’t be always possible via email.
@janoleroux

★★★★★

Well designed, easy to use, and user-friendly. Great plugin for your business.
@irshadpm

★★★★★

Exceed our expectations. More than a simple chat, it’s a professional online support tool.
Highly recommended if you need to manage your customers in a professional way.
@supportenligne

LANGUAGE VERSIONS

Switch between languages or set up multi-language chats. Display a translated version of the widget based on the customer’s location.

The pre-translated languages include:

  • Angol
  • French / Français
  • Spanish / Español
  • Italian / Italiano
  • German / Deutsch
  • Swedish / Svenska
  • Portuguese / Português
  • Hindi / हिन्दी
  • Arabic / العربية
  • Polish / Polski
  • Chinese / 中文 (Zhōngwén), 汉语, 漢語
  • Danish / Dansk
  • Dutch / Nederlands
  • Hebrew / עברית
  • Japanese / 日本語
  • Korean / 한국어
  • Persian / فارسی
  • Romanian / Română
  • Russian / Русский
  • Turkish / Türkçe

PRICING

Most of our powerful features are available in the free forever plan. If you want to test all of them, sign up for a 7-day free trial.

See all available pricing options on our website.

TO RUN TIDIO PLUGIN FOR WORDPRESS WE RECOMMEND YOUR HOST SUPPORT:

OpenSSL (to increase security by encrypting your access tokens)
cURL

Képernyőmentések

  • Talk to your website visitors in real-time. Add live chat to your WordPress website in less than 5 minutes.
  • Customize the widget to match your brand identity. Use a chat widget that’s tailored to your website.
  • Be there for your customers. Get instant notifications when visitors land on your website so you can answer their questions.
  • Improve your response times. See what your visitors type before they hit “Send” so you can respond quickly.
  • Build custom chat workflows. Use the drag-and-drop visual editor to create workflows without writing a line of code.
  • Increase your conversions. Move leads through your sales funnels with 35+ adaptable chatbot templates.
  • Stay on top of things even when you’re away. Use Tidio’s live chat mobile app to engage your visitors from wherever you are.
  • Engage your visitors. Add Tidio to your WordPress website in less than 5 minutes.

Telepítés

Tidio WordPress chat plugin installation:

  1. Log into your WordPress admin dashboard.
  2. Go to “Plugins” using the sidebar on the left.
  3. Click “Add New” and find “Tidio” in the search bar.
  4. Install the plugin and activate it.
  5. The live chat icon will appear on the left sidebar of your WP admin panel.

After activating the plugin, create your account and start the product tour. Follow the steps to customize your widget, and you’re ready to chat!

For more detailed instructions, go to the install Tidio on WordPress page

GYIK

How much does Tidio Live Chat cost?

Tidio offers you a basic version, which is free forever (no credit card details required). You can also unlock additional premium features for a small price starting from $19/month and test them with a 7-day free trial.

I’ve installed the WordPress chat plugin—what happens next?

Click on the new Tidio live chat icon that appeared on your WP-admin menu on the left. You’ll be able to create your Tidio account connected to the plugin. Finish the initial configuration and you can start using the best live chat plugin for WordPress.

Do I need a Tidio account to use this WordPress live chat plugin?

Yes. Install the plugin, activate it, and create your free Tidio account from your WP admin panel. Alternatively, you can sign up first, install the plugin, click the Tidio icon in your WP panel, and then use your Tidio login credentials. Find out more about the installation process.

Does Tidio offer a free trial?

Yes! Tidio has a free plan but you can also test all the premium features for 7 days.

Will I have to upgrade my account at some point?

Tidio has a free plan (no credit card details required), which you can use for an unlimited time before deciding which premium plan make sense for you.

Do I need to install any additional tools to use the live chat widget?

No. Tidio is a fully-integrated WordPress live chat solution. You can start chatting right after you install the Tidio WP chat plugin and create a free Tidio account.

Can I show or hide the widget only on some pages of my WordPress website?

Yes. You can specify which pages should display the widget. You can also show it only in specific countries or even hide it on mobile devices.

Can I schedule when to display/hide the widget?

Yes. You can schedule your operating hours or show the widget only when you are online. You can also set up automatic responses to be sent on specific days of the week.

Are there any resources I can use to learn more about using Tidio?

Yes. Apart from the tips available inside the tool itself, you can learn more about using Tidio live chat from:

Can several support agents use the free chat at the same time?

Yes. You can also transfer conversations between operators. The free plan has 2 operator seats. It means that 2 operators (and an unlimited number of customers) can use the live chat at once for free. You can also buy extra seats if your support team grows.

Can visitors start chatting without providing their email addresses?

Yes, but you need to switch off the pre-chat survey. By default, Tidio shows a survey that visitors have to fill in before joining a live chat conversation.

Can I check if I missed any messages from my visitors?

Yes. All messages and live chat conversations are grouped and available in your panel. Tidio does not delete conversations. You can remove them permanently and clear the live chat history manually if you need.

Can I add this live chat to my Facebook page?

Yes. You can easily integrate Tidio live chat with FB Messenger. To find out more, read Facebook live chat integration.

Can I integrate Tidio with 3rd party apps?

Yes. You can connect Tidio to popular eCommerce platforms, Google Analytics, marketing apps, or CRM systems. Check the full list of available integrations. You can also connect Tidio with 3,000+ external apps for free using Zapier.

Can I use Tidio in languages other than English?

Tidio offers four language versions; English, French, Spanish, Italian, and Portuguese.

Vélemények

2023.04.10. 1 reply
I recently tried tidio out. Decided against it. Tidio injects loads of shit into your site that you can't easily install such as placing lots of stuff dynamically into caches. This means even if you uninstall the plugin, Tidio still shows on your website. Disgusting company with a disgusting product.
2023.03.20. 1 reply
A bit deceiving as they promote "FREE" but its' mostly unusable and to use any sort of chat on your WP install will end up on the $17 a month page so you'll end up wasting a bunch of time with the install, giving up your email for future spam. Very disappointing and not even a good deal for a basic chat plugin
363 (az összes) vélemény olvasása

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Browse the code, check out the SVN repository, or subscribe to the development log by RSS.

Változási napló

6.0.8

  • Make the plugin compatible with WP multisite

6.0.7

  • Update the title of the plugin

6.0.6

  • Fix embedded YouTube video in readme.txt

6.0.5

  • Update plugin description and screenshots

6.0.4

  • Tested up to 6.2

6.0.3

  • Add missing plugin headers

6.0.2

  • Fix the missing User-agent header that prevents false-positive messages with „Rest API disabled” on some environments

6.0.1

  • Fix the plugin reintegration process

6.0.0

  • Add WooCommerce integration

5.4.3

  • Fix php function compatibility usage in notice

5.4.2

  • Minor bugs related to notification fix

5.4.1

  • Minor bugs related to notification fix

5.4.0

  • Add a notice about coming changes

5.3.0

  • Security update (prevent printing the real path of webroot on misconfigured servers)

5.2.0

  • Add composer with autoloader
  • Define namespaces

5.1.0

  • Show Tidio chat in top bar in admin
  • Display Tidio chat at higher position in admin menu

5.0.0

  • New integration flow based on OAuth

4.5.1

  • Add missing „tidioApiUrl” value in options.js file

4.5.0

  • Add russian translations

4.4.0

  • Add french, spanish and polish translations
  • Display an error message when invalid credentials have been provided

4.3.0

  • Add preconnect hint

4.2.1

  • Fix missing nonce variable

4.2.0

  • Update menu icon
  • Use email from plugin form as default email for a Tidio account
  • Improve error handling
  • Use nonce system

4.1.0

  • Simplify login flow for users with only one project
  • Set widget as installed immediately after user connected project

4.0.1

  • Fix saving project data after creating new project

4.0.0

  • New integration flow
  • Refresh styles to match Tidio design

3.5.0

  • Change domain to tidio.com in URL
  • Change path in login URL
  • Added ability to integrate with Tidio affiliate program

3.4.0

  • Add asynchronous loading of chat widget option
  • Code cleanup

3.3.2

  • Change of the widget script placement in WordPress themes to improve the rendering performance.
  • Use admin email as a default email for a Tidio account.

3.3.2

  • Change of the widget script placement in WordPress themes to improve the rendering performance.
  • Use admin email as a default email for a Tidio account.

3.3.1

  • Refreshed texts within the plugin to be more intuitive.

3.3.0

  • New button added to reset the account data.
  • Account data is not automatically removed while deactivating or uninstalling plugin.

3.2.0

  • Remove old files, move to https api requests.

3.1.1

  • Add single version number across plugin.

3.1.0

  • Cleanup with changes after last modifications.

3.0.1

  • (added) curl support

3.0

  • (added) new design
  • (added) integration with tidio chat account

2.1.2

  • (added) compatibility with other tidio plugins

2.1

  • (added) compatibility with tidio one api

2.0.5

  • (added) compatibility with tidio one

2.0.2

  • (added) support to sites with disabled allow_url_fopen flag

2.0.1

  • (added) new icon

2.0

  • Compatibility with tidiochat.com

1.3.2

  • Added compatibility with other Tidio plugins

1.3.1

  • (fixed) error with location files using DIR

1.3

  • (added) translate mode
  • (added) feedback form
  • (fixed) auth problem

1.2.1

  • (fixed) curl followlocation error

1.2

  • (added) appearance editor
  • (added) compatibility with wordpress 3.9
  • (fixed) compatibility with others tidio plugins

1.1

  • (added) chat settings

1.0

  • Initial release.